What we learn from shops collecting reviews
Short, practical pieces on asking for reviews, ranking in the map pack, and handling the feedback you would rather not see in public.
What actually moves you into the three results people call
Search anything with "near me" and Google answers with a map and three businesses. Those three slots are where local demand goes.
The one sentence to say at the counter
Staff training for review collection is a single line, said while the card reader is still thinking.
Where to put the QR card so it gets scanned
Placement is worth more than design. A card at the card reader outperforms a poster on the wall by a wide margin.
What to do with a two-star review before it becomes public
An unhappy customer with a phone in their hand is a fork in the road. One direction is a private message you can fix. The other is a public rating you cannot.
Review velocity, and why a burst is worse than a trickle
Forty reviews in one week looks like a campaign. Four a week for ten weeks looks like a business people keep visiting.
A QR card at your counter, a written review in twenty seconds, and direct feedback when something goes wrong.info@reviewgent.com